Returns & Exchanges
At Portugalia Marketplace, we strive to ensure every taste of Portugal meets your expectations, though please note that perishable food items are generally non-returnable due to safety regulations. If you receive a damaged or incorrect item, our customer service team is here to provide a swift resolution through a replacement or store credit.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of damage or missing items, especially when dealing with fragile glass jars or temperature-sensitive goods.
Contact Support
Email our support team within 48 hours of delivery with your order number and clear photographs of the product and packaging in question.
Verification Process
Our team will review your claim to ensure it meets our quality guarantee standards and will notify you of the approval or rejection of your refund or exchange.
Resolution
Once approved, we will either ship a replacement item at no additional cost or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing