Frequently Asked Questions
Everything you need to know about bringing the flavors of Portugal to your doorstep.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and cold packs for perishable goods like cheeses and chouriço. We also recommend selecting expedited shipping methods to ensure these items arrive in peak condition.
Do you ship internationally?
Currently, we ship to all 50 U.S. states and Puerto Rico. Due to strict customs regulations regarding food products, we are unable to ship internationally at this time.
What is your return policy for food products?
For safety reasons, we cannot accept returns on food items. However, if your order arrives damaged or if there is an error, please contact our customer service team within 48 hours of delivery for a replacement or refund.
Are your products authentic imports from Portugal?
Yes, we take great pride in sourcing our products directly from artisanal producers and established brands across mainland Portugal and the Azores to ensure an authentic culinary experience.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer wholesale pricing for restaurants or specialty shops?
Yes, we do offer wholesale opportunities for business partners. Please reach out to our wholesale department via our contact page to discuss volume pricing and account setup.